App / Mobile
This page sets out how takabajje handles your account, your data and your rights as someone who uses this platform. Access to our services depends on your local law and the eligible regions we support — read this carefully before you proceed.
takabajje collects only the information needed to operate your account — registration details, transaction records and session activity. We do not sell your data to third parties, and we do not share it beyond what is required to process your wallet transactions through supported rails such as bKash, Rocket and Upay. When you fund your account or request a withdrawal, the payment processor handling that rail receives the transaction data necessary to complete the transfer — nothing more. We retain account records for the period required by applicable policy and to resolve any disputes you raise. You can request a summary of the data we hold at any time through the support routes listed on this page. If you believe any detail on your account is incorrect, you can ask us to review and correct it. Our data handling practices apply to accounts created and used in regions where access to takabajje is permitted under local law. If you are unsure whether your region qualifies, check the eligibility notice shown during account registration or contact support before depositing.
Not every part of your interaction with this platform falls under the same policy clause. This section maps out what is inside the scope of our legal terms and what sits outside it, so you can direct questions to the right place.
Login, session management and account registration are fully within scope. Rules around eligibility, age verification and region restrictions are set out in the account terms you accept at registration. If your region does not qualify, access may be restricted without prior notice.
Deposits and withdrawals processed through bKash, Rocket or Upay follow the transaction policy attached to your account. We record each transaction in your account history. Disputes about a specific transfer should be raised through support with the transaction reference visible in your wallet history.
Game availability, studio content from providers such as JDB, Habanero and CQ9, and any promotional notices shown in the lobby are governed by our content terms. We may update available titles or adjust lobby content; the version live at the time of your session applies.
Payment processors, mobile wallet operators and any external service linked from this platform operate under their own terms. Our policy does not extend to those third-party terms. If a bKash or Rocket transaction is delayed on the wallet provider's side, that falls under their service policy, not ours.
Your account gives you several practical controls you can use right now without waiting for support. From the account settings screen on your phone, you can review your transaction history, check the personal details we hold on file and see which sessions are linked to your account. If something looks wrong — a name, a registered mobile number, or a payment method on record — you have the right to ask us to review and correct it. Submit a correction request through the support channel and include your account reference number so we can locate your record without delay. You can also ask us to confirm what data we hold about you; we will respond through the same channel you used to ask. If you decide you no longer want an account, you can request closure through support — we will confirm the process and what happens to any remaining balance at that point. None of these actions require you to call a physical; everything goes through the published support routes below.
Open your account history from the mobile screen to see all transactions and session entries. Each bKash, Rocket or Upay deposit and withdrawal appears there with a reference number you can use when raising a query.
If a name, contact number or registered wallet detail on your account is wrong, contact support with your account reference and the corrected information. We review and update qualifying corrections after verification.
You can request a summary of the personal data linked to your account. Send the request through the support channel shown below; include your registered mobile number so we can match the request to the right account record.
If you want to close your account, reach out through support and we will walk you through the steps, including what happens to any balance that remains at the time of the closure request.
Policy questions, data requests and account corrections all go through the same published support routes. Use the channel that works best on your device — live chat is the fastest path for most account queries from a mobile screen.
Open the chat icon from any page while signed in. Describe your policy question or account issue and include your account reference. Live chat is the main route for correction requests and data queries.
For written records of your request — especially data summaries or account closure — send your query to the support email address shown in the contact section of your account settings. Include your registered mobile number in the message.
The help section inside your account covers the most common policy questions including how to read your transaction history, how to update your registered wallet number and where to find the terms that applied at registration.
We apply standard account security measures to every registered account on this platform. Session data, login history and payment records are stored in line with the retention periods stated in our full policy document, accessible from your account settings. Changes to these practices are published in the policy update log before they take effect.
We use cookies to keep your session active across pages and to remember your preferred mobile layout. You can adjust cookie preferences from the settings panel on your browser. Disabling functional cookies may affect how account pages load on your device.
Each account is protected by login credentials you set at registration. If you suspect unauthorised access, change your password immediately from the account settings screen and contact support through live chat to flag the issue and freeze activity if needed.
We keep transaction records, account registration data and session logs for the period required to handle disputes and comply with applicable policy requirements. Once that period passes, records are deleted unless you have an open query that requires us to hold them longer.
When we make a material change to these terms, we publish an update notice in the account notification area. Continuing to use the platform after a notice has been shown means you have seen the updated terms. You can request the previous version through support.
These are the questions we hear most often about account rights, data handling and how our legal terms apply. If your question is not here, reach out through live chat or email support with your account reference.
Access to takabajje and the protections in this policy depend on whether your region is within the eligible areas we support. Availability is subject to your local law. The eligibility notice shown at registration tells you whether your region qualifies before you create an account.
Send a data request through live chat or to the support email address in your account settings. Include your registered mobile number so we can match the request. We will respond through the same channel with a summary of the data linked to your account.
Yes. If your registered name, mobile number or wallet detail is wrong, contact support with your account reference and the correct information. We review correction requests after verifying the account. Corrections to registered wallet numbers such as bKash or Rocket may require additional verification steps shown in the support flow.
Transaction records are retained for the period stated in our data retention policy, even after account closure, so we can handle any dispute or query that arises later. Once that period ends, the records are deleted. Support can confirm the exact retention period that applies to your account.
Raise the disagreement through live chat or support email, quoting your account reference and the specific decision you are disputing. We will review the case and respond through the same channel. For written escalations, email provides a record of the correspondence on both sides.
Our policy covers the transaction records we hold on our side — the amounts, timestamps and references shown in your account history. The wallet operators bKash and Rocket have their own separate terms for the transfer leg that happens on their platform. Disputes about wallet-side delays go to the relevant wallet provider.